At Ilmbook, we provide quality educational content and services. If, for any reason, you are not satisfied with your purchase, our Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Eligibility for Refunds
- Digital Courses and Content: Refund requests for digital courses and content must be made within 15 days from the date of purchase. To be eligible, you must not have accessed more than 50% of the course content.
- Live Events and Webinars: Cancellations for live events or webinars will be accepted, and payments refunded in full, up to two (2) weeks prior to the event date. If a cancellation is made within two weeks of the event, a credit for future events matching the amount already paid will be provided.
2. Non-Refundable Items
Certain products and services are non-refundable, including:
- Gift Cards: All gift card purchases are final and cannot be refunded.
- Personalized Services: Custom-made or personalized services are non-refundable due to their unique nature.
3. Refund Process
- Initiating a Refund: To request a refund, contact our customer support team at 📞 +94 77 345 5113 or 📞+94 77 344 5614 within the eligible timeframe.
- Processing Time: Once your refund request is received and approved, we will process the refund to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
4. Partial Refunds
In certain circumstances, partial refunds may be granted:
- Course Access: If you have accessed between 25% to 50% of a digital course and are dissatisfied, you may be eligible for a partial refund. Please contact our support team to discuss your situation.
5. Contact Us
For any questions or concerns regarding our Refund Policy, please reach out to our customer support team.
Phone: 📞 +94 77 345 5113 or 📞+94 77 344 5614
We are here to assist you and ensure your experience with Ilmbook is satisfactory.
*Note: This Refund Policy is subject to change. Please review it periodically for any updates.